Shipping Policy
Effective Date: December 31, 2024
At NovaHato, we strive to provide fast, reliable, and cost-effective shipping services to ensure your purchases arrive safely and on time. This Shipping Policy outlines our shipping terms and conditions for orders placed through our website zylocrypto.com.
1. Shipping Methods and Rates
We offer a variety of shipping options, including standard, expedited, and overnight delivery.
Shipping costs are calculated based on the destination, weight, and size of your order. The final shipping cost will be displayed at checkout.
Free standard shipping is available for orders over $100 within the United States.
2. Order Processing Time
Orders are processed within 1-3 business days after payment is confirmed.
Orders placed on weekends or holidays will be processed on the next business day.
3. Delivery Times
Standard Shipping: 5-7 business days.
Expedited Shipping: 2-3 business days.
Overnight Shipping: 1 business day.
Delivery times may vary depending on your location and shipping method selected.
4. International Shipping
We offer international shipping to select countries. Delivery times and rates vary based on destination.
Customers are responsible for any customs duties, taxes, or additional fees imposed by their country.
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions to track your shipment.
6. Shipping Address
Ensure that the shipping address provided at checkout is accurate and complete.
NovaHato is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
7. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact our customer support team at info@novahato.com or call 307-621-0431. We will work with the carrier to resolve the issue.
8. Changes to Shipping Policy
We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions about this Shipping Policy, please contact us:
Email: info@novahato.com
Phone: 307-621-0431
Address: 4599 Thorn Street, Garden Grove, California, United States