Refund and Return Policy

Effective Date: December 31, 2024

At NovaHato, customer satisfaction is our top priority. This Refund and Return Policy outlines the terms under which refunds and returns are processed for purchases made through our website zylocrypto.com.

Eligibility for Returns

• Items must be returned within 30 days of the purchase date.

• Products must be unused, in their original packaging, and in the same condition as received.

• A valid proof of purchase, such as a receipt or order confirmation, is required.

Non-Refundable Items

The following items are not eligible for refunds or returns:

• Digital or downloadable products.

• Clearance, final sale, or promotional items.

• Products damaged due to improper use, accidents, or negligence.

Return Process

1. Contact Customer Support: Email us at info@novahato.com or call 307-621-0431 to initiate a return request.

2. Provide Order Details: Include your order number, item details, and the reason for the return.

3. Ship the Item: Send the product to the address below:

   NovaHato Returns Department
   4599 Thorn Street
   Garden Grove, California, United States

Refund Policy

• Refunds are processed once the returned item is received and inspected.

• If approved, refunds will be issued to the original payment method within 7-10 business days.

• Shipping costs are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect items).

Exchanges

• Exchanges are available for defective or damaged items. Contact us to arrange for a replacement.

Return Shipping Costs

• Customers are responsible for covering return shipping costs, except for cases involving defective or incorrect products.

• We recommend using a trackable shipping service to ensure safe delivery.

Contact Us

If you have questions about this policy or need assistance, reach out to us:

• Email: info@novahato.com

• Phone: 307-621-0431

• Address: 4599 Thorn Street, Garden Grove, California, United States